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Our Family-First Approach to IT
Our Family-First Approach to IT
Owner Chad Wilson & Digital Intern Remi
Owner Chad Wilson & Digital Intern Remi
He handles the tech; she handles the morale.
Our Mission
Our Mission
North Caddo IT Solutions was created to provide reliable, local IT help without the confusion or pressure that often comes with tech support. We focus on helping homes and small businesses understand their technology and make informed decisions without unnecessary upsells or jargon.
This is a locally run service offering flexible support outside of normal business hours. Whether it’s a home network issue, a computer problem, or basic cybersecurity guidance, our goal is to make technology less stressful and more approachable. We believe technology should work for you. When it doesn’t, you deserve clear explanations and practical solutions you can trust.
Who We Are
Who We Are
North Caddo IT Solutions is a fully mobile tech support service dedicated to helping our neighbors feel confident with their technology. We believe you shouldn't have to unhook your entire office or haul a heavy computer across town just to get honest help. We bring the expertise directly to your door.
Our commitment to you:
Explain things in plain English
Recommend solutions that actually fit your needs
Never upsell or overcomplicate
Treat every client with honesty and respect
Our Approach
Our Approach
We don’t believe in one-size-fits-all tech support.
Instead, we:
Take time to understand the problem
Explain options before doing any work
Focus on stability, security, and long-term reliability
Help you make informed decisions — even if that means not buying something new
If there’s a simple fix, we’ll tell you.
If there’s a better long-term option, we’ll explain why.
Whether it’s fixing a home Wi-Fi issue or helping a small business stay secure, we focus on solutions that make sense.
Local Support You Can Trust
Local Support You Can Trust
We’re based right here in North Caddo and proudly serve the surrounding communities.
That means:
You’re dealing with real people — not a call center
We understand local needs and small business realities
We build relationships, not ticket numbers
Most support is handled evenings and weekends, making it easier for homeowners and small businesses to get help without disrupting their day.
Trusted by Your Neighbors
Trusted by Your Neighbors
Real feedback from the local customers we've helped.
Real feedback from the local customers we've helped.
Karen M.
Shreveport, LA.
"They were great to work with! They came quickly and even helped me find the correct adapter I needed so I didn't have to purchase a new computer! They went the extra mile to make sure everything worked properly. Glad to find a service that makes house calls, is great to work with and reasonable prices!"
Kevin S.
Karnack, TX.
"My regular IT guy passed away and I was having issues with some point to point Wi-Fi extenders outside of a few of my buildings. North Caddo IT recommended a better solution to my current setup and had everything back online!"
Tendal W.
Haughton, LA.
"My laptop did not meet the requirements to upgrade to Windows 11. North Caddo IT sat with me and went over my risks and options. They asked me questions to find the right fit for a new Windows 11 laptop that would not break the bank."
Our Goal
Our Goal
Our goal is simple:
Provide honest, affordable IT support that people actually understand.
No jargon.
No pressure.
Just dependable help when you need it.
Have questions about your tech? We're happy to help.
Have questions about your tech? We're happy to help.
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